Virtualisation is still a relatively new technology and few businesses have the advanced technical knowledge or the time to be able to immediately resolve problems if they occur. ACR understands these difficulties and has created a VirtualFirst support service to provide clients with complete end-to-end assistance for incident resolution.

    Virtualisation can transform business productivity, reduce IT expenditure, free-up office space, and promote a more flexible, agile workforce. However, to achieve its full potential, a virtual infrastructure requires an effective operations support service that can manage incidents quickly and effectively. Locating the source of a problem and the reasons behind it can be time-consuming and costly, affecting productivity and ultimately profit. It can also damage morale within the technical support team and affect confidence.

    ACR’s VirtualFirst helpdesk system delivers a full infrastructure support solution that can be tailored to a business’s personal requirements and complement their existing technical team. Whether our clients require 24/7 help or access to occasional advice, ACR provides a package that fits.

    Our support team has significant technical and practical experience in delivering complex virtualisation designs across a broad range of industries. Support will be provided via email, the internet, or telephone and at no additional cost, issues can be resolved through remote access using VPN so incidents are resolved rapidly with minimal disruption to business.

    An extension of our clients’ businesses

    With VirtualFirst, our dedicated industry-recognised specialists become a valuable arm of your IT team, available to provide immediate infrastructure support as and when you need it. Benefits include:

    • Flexibility – you determine the level of support you require
    • Swift resolution of problems – our helpdesk will hold all the necessary background information on your infrastructure so diagnosis and assessment can begin immediately
    • Remote access via VPN will minimise disruption on-site and free-up your in-house resources
    • Reduced consultancy rates providing greater predictability in your operating costs and removing the need for costly on-going training for staff
    • ACR's ability to work in unison with vendors to resolve issues quickly and efficiently
    • On-going maintenance programmes and periodic health checks to address performance issues








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